Billing & Subscriptions

This Billing & Subscriptions policy explains how fees, trials, and plan changes work for Ottocare Garage ERP.

Plans and modules

Access to features depends on the subscription plan and modules enabled for your organisation. Limits (users, branches, etc.) may apply as shown in your account or order.

Trials

Trials are offered at our discretion, may be limited in duration or capacity, and can be converted to a paid plan or ended when the trial expires.

Fees and payment

• Fees are as quoted by us or your authorised partner, exclusive of applicable taxes unless stated otherwise.
• Payment methods may include M-Pesa, bank transfer, card, or other channels we enable.
• Manual payment confirmation may require you to submit a valid transaction reference for verification.

Invoices

Platform subscription invoices (where issued) should be retained for your records. Non-payment may lead to suspension of access or modules until balances are cleared.

Refunds

Unless required by law or expressly agreed in writing, subscription fees are non-refundable once a billing period has started. Billing errors reported promptly will be reviewed in good faith.

Plan changes

Upgrades may take effect immediately; downgrades typically apply from the next billing period unless we agree otherwise. Module changes are controlled by the platform operator or your partner under their authority.

Partners

If a partner manages your subscription, commercial terms may also be governed by your agreement with that partner. Platform fees remain subject to this policy unless a separate written contract applies.

Contact

Billing questions: support@ottocare.com.